Refund Policy
Last updated: October 14, 2026
This Refund Policy applies to purchases of ReviewKiln (the "Service"), operated by Li Weifeng in China. It forms part of our Terms of Service.
1. Merchant of Record
All payments are processed by Creem, our online reseller and Merchant of Record. Approved refunds are issued by Creem to your original payment method. Your receipt and invoice come from Creem.
2. 14-day money-back guarantee
If you are not satisfied, you can request a full refund within 14 days of your first payment for a plan — whether monthly or annual. No questions asked, one refund per customer/business.
3. Renewals
- Monthly renewals: generally non-refundable, but you can cancel anytime so you won't be charged again.
- Annual renewals: if you forgot to cancel, contact us within 14 days of the renewal charge and we will refund it in full, provided you have not significantly used the new period (for example, more than 20% of the annual review quota).
4. Upgrades
If you upgrade and request a refund within 14 days of the upgrade charge, we will refund the upgrade charge (the difference you paid).
5. When refunds may be declined
We may decline refunds for accounts terminated for violating our Terms (e.g., abuse, fraud or creating multiple accounts to exploit refunds or free usage), or for requests made after the periods above — except where a refund is required by law.
6. Service problems
If a significant outage or bug on our side prevents you from using a paid plan and we can't fix it within a reasonable time, contact us and we will provide a prorated refund or credit, even outside the 14-day window.
7. How to request a refund
Email support@withchandra.com from your account email with the subject "Refund request" and, if possible, your Creem order/receipt number. We aim to respond within 2 business days. Once approved, refunds typically appear within 5–10 business days depending on your bank or card issuer.
8. Cancellation
You can cancel anytime in the app under Settings → Billing → Cancel subscription (or via the Creem customer portal linked there). Cancelling stops future charges; your plan stays active until the end of the paid period. Cancelling alone does not trigger a refund — request one as described above if you are eligible.
9. Your statutory rights
This policy does not affect any rights you have under applicable consumer-protection law (including EU/UK cancellation rights where they apply).
10. Contact
Li Weifeng — support@withchandra.com